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4 Hardel Rise , Tulse Hill , London , SW2 3DX
Telephone: 020 8671 3448
Fax: 020 8674 6043

 

Sign up to Patient Access


You can book appointments online, request your repeat prescription and view parts of your medical record. When requesting repeat prescriptions the usual 48 hours’ notice will still apply. 

The online system is very secure and is provided by our clinical system provider EMIS. When accessing the online system, it is highly recommended that you use a computer that has sufficient anti-virus and malware software installed and has a firewall running.

For more information and to register for this service please speak to a member of our reception team.

The ability to book appointments and order repeat prescriptions are subject to terms & conditions (see below).


The following Terms and Conditions are suggested / suitable as an agreement for patients to sign before being allowed to access clinical system direct on-line facilities, such as prescription ordering, appointment booking, or access to information relating to allergies, adverse reactions or other clinical information.  

Terms and Conditions

  • To apply for on-line access to the Practice’s clinical system, patients must complete the declaration below and return this form to a receptionist.
     
  • Applications are “one per patient”. Acceptance of one member of a family does not imply acceptance of other / further family members.
     
  • The identity of each patient must be confirmed by checking a passport, photo driving licence or other photo ID.  One other proof of address must also be supplied.
     
  • Applications for on-line access to records will not be considered for patients who are under the age of 18 as confidentiality is paramount.  We will keep this policy under review whilst this service develops further.
     
  • Where access is refused this will be in writing. A reason will only be given at the discretion of the Partners.
     
  • Patients with a history of repeated non-attendance (missing a booked appointment more than twice in the preceding year without cancelling), will not normally be granted access to on-line appointment booking, however the remainder of the facilities will be considered.
     
  • On-line appointments booked are to be cancelled by the patient as soon as it is determined that it is no longer required.  
     
  • The Practice will not allow misuse of the on-line system and will monitor usage by individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental to the availability of the appointment system, or other facilities, a warning letter will be issued. Where the situation does not improve, or recurs, access will be removed permanently and without further notice, at the discretion of the Partners.
     
  • Repeat prescriptions may only be ordered where these appear on the repeat list, which is provided to patients on the tear-off portion of the last or from the pharmacy.
     
  • Prescription issue:  The request must match the repeat list exactly and must be due. Other items ordered or requested using this facility will not be actioned, and no contact will be made with the patient. Prescriptions ordered outside this guideline must be via reception staff.
     
  • Personal Information Updating is subject to validation after submission. Patients moving outside the practice area will be removed from the practice list in the usual way.
     
  • Approved access requests will be notified along with access instructions and a copy of these Terms and Conditions.
     
  • Requests for re-issue of access log-in details are subject to identity checks being made.  

 

 
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