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4 Hardel Rise , Tulse Hill , London , SW2 3DX
Telephone: 020 8671 3448
Fax: 020 8674 6043

 

Making a complaint


Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be:

Within 12 months of the incident, or within 12 months of you discovering an issue, giving as much detail as you can.

You may also contact NHS England and ask them to investigate your complaint.  They can be contacted at:

NHS England
PO Box 16738
Redditch
B97 9PT

Telephone: 0300 311 22 33

or

By email to: england.contactus@nhs.net

Please state ‘For the attention of the complaints team’ in the subject line.

British Sign Language (BSL):  If you use BSL, you can to talk to them via a video call to a BSL interpreter. Visit NHS England’s BSL Service.

Opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when they open at the later time of 9.30am.

The practice Complaints Manager is:

Jenny Read

The Responsible Person is:

Dr Adrienne Newton

 

The Responsible Person will ensure that complaints are handled in compliance with the regulations and that lessons learned are implemented.

 

 
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